Limitation to our responsibility
The following are not Airport Park with us legal responsibilities:
- We are not responsible for the condition of the vehicle's interior since we did not inspect
it. Due to security concerns, plug-in dash cams will also not be accepted.
- It is your responsibility to pay for damages or losses resulting from your insurance policy.
- Damage to vehicles caused by fire, vandalism, theft, or natural disasters.
- It is not our responsibility to fix chips or broken glass, regardless of whether this
document mentions them.
- Whether or not any damage is mentioned in this document, we are not responsible for any
damage to alloys or tires.
- Flights cannot be delayed or canceled directly or indirectly by us. Any payment that we have
received from you will be refunded if we are unable to provide you with the service.
Amendments and Cancellations
- Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure
date. You will receive a full refund on your parking price less booking fee and any upsells
that were added at the time of booking.
- Bookings made within 48 hours of drop off date will not be eligible for a refund.
- Cancellation Cover does not apply for bookings made within 48 hours drop off date.
- A booking may be cancelled up to 48 hours prior to drop off date except on certain
non-flexible offers which are non-refundable. All cancellations will incur £15
administration fee unless cancellation cover is purchased at time of booking.
All amendments or cancellation requests must be made in writing by emailing us at
calling us at
the number on our website quoting your
booking reference number.
- FREE CANCELLATION is our most flexible option. You can amend or cancel your booking before 48 hours your departure without any fees for a voucher.
- Any amendments to pick up date after drop off is completed must be raised directly with
- Customers wishing to shorten the length of stay for a service, once the service has
commenced, will still be liable to pay the whole fee for the service booked.
- Non-refundable bookings made for Savers or non-flexible parking products will not be
acceptable for cancellations and amendments.
- Cancellation / amendment requests can only be actioned within office hours (Mon-Fri 9:00am
- Once a cancellation or amendment is confirmed, it cannot be reversed.
- Refunds will be made to the credit/debit card used at the time of booking.
- For the cancellation and amendment timescales, the service will be deemed to have commenced
at midnight on the day prior to the commencement of the booked services.
- During your stay or within 48 hours of departure, additional modifications will incur a
charge. To notify us of the change, please send us an email.
Customer Relations details
Please follow the following procedure if you have any concerns or issues.
- In all cases, we encourage you to contact a member of our staff immediately, and all issues
should be documented properly. A failure to do so may prevent you from being accepted as
- When you contact us as soon as possible, you will receive a response from Airport Park with
us within 14 working days.
- Customer copy coupon receipts will contain all correspondence details.